MBA with 11+ years of experience in managing and developing next-generation Technology and Telecommunication solutions.
Strong track record in consulting and developing sustainable business, marketing and operational strategies.
Significant experience with Customer Experience initiatives.
Significant experience in product management for web as well as telecom products.
dgipro senior engineer
Gaboli Online Services Founder, Oct 2008 - till date
Co-Founded Gaboli Online Services, responsible for:
Growing the team from 0 - 30
Corporate strategy - Developed the business plan and the product/company positioning strategy. Developed the organization strategy and operational strategy.
Business Development - Developed the channel to market strategy, Account managed a few large accounts.
Product Development - Initiated and led product development.
Support planning - Set up the technical support organization
IDfy Founder and CEO, May 2011 - till date
-Business Plan, and Strategy Formulation
Ashok is a true entrepreneur, with all the enthusiasm, passion and can do attitude. He is sharp and is innovative and someone I can see succeed in building the next Google.
British Telecom, London, United Kingdom CE Lead/Strategy manager, Oct 2006 - Oct 2009
Successfully delivered an operations and technology strategy plan to CEOs of BT Retail and BT Design. Delivered a long term technology roadmap based on SOA and Business Process Choreography.
Led a team of 3 MBAs to deliver a business transformation initiative geared to improve BT Retail’s customer experience thereby, improving operational efficiency by 40%
Delivered an organizational restructuring plan for BT design, reducing Opex by £3 million a year.
Led a code red team of 15 to deliver operational improvements to a
large (700 agents) IP call centre deployment for one of BT customers.
Delivered a 30% improvement in operational performance within 2 weeks.
Engaged with CxO level executives within Customer premises, to ensure customer satisfaction and approval.
Developed the product strategy and managed the Cloud Computing/ SaaS initiative, managing a virtual team of 10.
Product managed the next generation automated network provisioning platform, aimed at improving the delivery time of next generation telecommunications services such as MPLS services and Layer 2/Layer 3 VPNs.