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Executive – Client Delivery

Job Description:

IDfy’s AI helps validate identity documents, verify their credentials, recognize faces and automate workflows. This allows our clients to streamline customer KYC and smoothen employee onboarding. It also helps reduce transaction risks among digital marketplaces. IDfy is a market leader in this space in India with more than 500 customers. Our customers include India & largest banks (HDFC Bank, Kotak Mahindra Bank, IndusInd Bank, IDFC), wallets (PhonePe, Paytm, Ola Money), lenders (ABFL, IIFL, Tata Capital), Sharing economy / eCommerce giants (Amazon, Airbnb, Ola, Zoomcar, Dream11), etc. Our partners include TransUnion, IBM, Salesforce, CRM Next, Google, Visa, and many more.


Experience Required: 1-2 years
Salary Range: INR 2,50,000 – 3,00,000



Job Responsibilities:

• Answering queries from customers/candidates professionally and responding to customer inquiries. (Inbound/Outbound calls / Emails)
• Researching required information using available resources
• Handling and resolving customer basic complaints regarding customer service problems
• Providing customers with the organization’s service and product information
• Processing BGV applications requested by the customers
• Identifying, escalating priority issues, and reporting to the high-level management
• Completing call notes and call reports as necessary and updating them in the CRM
• Obtaining and evaluating all relevant data to handle complaints and inquiries
• Recording details of comments, inquiries, complaints, and actions taken
• Managing queries, communicating and coordinating with internal departments
• Preparing final reports in the required format. Has an eye for detail.
• Preparing trackers as per clients format.
• Other duties as assigned




Job Category: Business Delivery
Job Type: Full Time
Job Location: Mumbai

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Who we are

IDfy is the Fintech ScaleUp of the Year 2021. We build technology products that identify people accurately. This helps businesses prevent fraud and engage with the genuine with the least amount of friction.

If you have opened an account with HDFC Bank or ordered from Amazon and Zomato or transacted through Paytm and BharatPe or played on Dream11 and MPL, you might have already experienced IDfy. Without even knowing it. Well...that’s just how we roll.

IDfy has authenticated 100 million people and aims to help bring half-a-billion people into the formal economy over the next two years.

IDfy’s investors include TransUnion, MegaDelta Capital, BEENEXT, and Dream Incubator. Blume Ventures is an early investor and continues to place their faith in us.

Check out our LinkedIn page to know more.

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