IDfy’s AI helps validate identity documents, verify their credentials, recognize faces and automate workflows. This allows our clients to streamline customer KYC and smoothen employee onboarding. It also helps reduce transaction risks among digital marketplaces. IDfy is a market leader in this space in India with more than 500 customers. Our customers include India & largest banks (HDFC Bank, Kotak Mahindra Bank, IndusInd Bank, IDFC), wallets (PhonePe, Paytm, Ola Money), lenders (ABFL, IIFL, Tata Capital), Sharing economy / eCommerce giants (Amazon, Airbnb, Ola, Zoomcar, Dream11), etc. Our partners include TransUnion, IBM, Salesforce, CRM Next, Google, Visa, and many more.

• Answering queries from customers/candidates professionally and responding to customer inquiries. (Inbound/Outbound calls / Emails)
• Researching required information using available resources
• Handling and resolving customer basic complaints regarding customer service problems
• Providing customers with the organization’s service and product information
• Processing BGV applications requested by the customers
• Identifying, escalating priority issues, and reporting to the high-level management
• Completing call notes and call reports as necessary and updating them in the CRM
• Obtaining and evaluating all relevant data to handle complaints and inquiries
• Recording details of comments, inquiries, complaints, and actions taken
• Managing queries, communicating and coordinating with internal departments
• Preparing final reports in the required format. Has an eye for detail.
• Preparing trackers as per clients format.
• Other duties as assigned