Tashi Lempo lives in Leh, the capital of Ladakh. For years his summers were spent guiding tourists through this picturesque upper Himalayan region bordering Tibet and China. Income that is critical for his family of 6 to survive the cruel winter months.
The year 2020 landed a heavy blow to tourism all over the world. Ladakh was no exception. Overnight, Tashi was looking at the prospect of a summer with no income. He needed to find an alternative occupation.
Fortunately, the pandemic had also hastened the adoption of digital payments and e-commerce. The world’s largest online retailer, foreseeing this demand surge, was expanding its footprint powered by IDfy’s Zero Touch Onboarding solution.
Tashi applied to be a delivery partner for the company.
Over a 10-min video call with an IDfy agent, Tashi submitted his documents, got his live pictures taken, got them verified, authenticated, and validated. All on IDfy’s video platform that’s powering remote onboarding for some of the world’s largest Banks, Telcos, and E-commerce companies
He completed his training online as IDfy checked his background and onboarded him.
3 days later Tashi was riding his motorcycle delivering packages all over Leh.