PalawanPay, a household name in the Philippines for the last 40 years, has been democratizing payments, transfers, and savings for millions of users across the length and breadth of the country. As digitization transforms the payments industry, PalawanPay has embraced technology to modernize user interactions with the app and combat fraud.

IDfy, Asia’s largest integrated identity platform, partners with large enterprises to combat fraud in the Philippines. Its advanced technology builds a layer of trust, ensuring that every Filipino has access to financial services.

PalawanPay and IDfy have joined forces to combine unmatched scale and pioneering technology, ensuring that the benefits of digitization reach real lives across the Philippines.

The Dream of Instant Access to Digital Wallets

For PalawanPay, the goal is clear: to democratize payments and extend benefits to as many Filipinos as possible. But in this journey, there are two non-negotiables.

First, is the fight against fraud. In a world that’s rapidly going digital, the cost of fraud cannot outweigh the benefits of innovation. Ensuring security and protecting users must remain a priority.

Second, is the need to scale without relying on manual operations. Manual operations might be a short term fix. But they don’t scale well - at high volumes there is an impact on user experience (as it takes time to onboard a user), and as well as on cost.

That is why, PalawanPay has always believed that a technology-driven solution could deliver both security and scale.

Here’s how IDfy has transformed wallet approvals for PalawanPay:

1. 1. Friction-less user experience

   A wide coverage of IDs ensures that users can easily verify their identity, with any document! This leads to a fast and friction-less onboarding process, enhancing the overall user experience.

2. 2. Face as the key

   PalawanPay has imagined a world where a user’s face is all they need to be uniquely identified. That’s why they set about to create a database of the faces of all their users (numbering more than 10 million). This gives the users protection from fraud as well as seamless access.

   IDfy’s technology is used to check if a user is live based on their selfie and then search the face in the database.

3. 3. Real-Time Fraud Prevention

   At the time of user registration, IDfy’s system instantly verifies documents submitted by users and checks for any attempted impersonation or fraud. By implementing instant verification, PalawanPay has seen a dramatic decrease in user complaints.

Everyday thousands use PalawanPay to send money to their near and dear ones. We believe that innovation in technology can make a difference to not just the payment experience but to our social interactions. Technology can also make an impact on how PalawanPay users interact at thousands of physical pawnshops. We are committed to make this user experience even easier and to protect every user from the growing menace of fraud.

About PalawanPay

PalawanPay is the digital wallet arm of Palawan Pawnshop, a trusted name in financial services across the Philippines. Designed to simplify payments, transfers, and savings, PalawanPay continues to make financial inclusion a reality for millions, offering secure and user-friendly solutions tailored to the needs of Filipinos.