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Profile status explanation

Capture pending
When this status is shown
When the profile is successfully created but the customer is yet to perform the journey and capture the documents
What do you infer?
Customer can be notified to initiate the process of onboarding and capture the documents
In Progress
When this status is shown
When the profile is submitted and the OCR task is in progress but not yet completed
What do you infer?
All relevant documents have been captured by the user and they have completed the journey
Review Required
When this status is shown
Once the OCR activity is completed and the profile needs to be verified by a reviewer
What do you infer?
A manual review/intervention is required by an operations agent
Completed
When this status is shown
The reviewer approves or rejects the captured documents
What do you infer?
The exact approval/rejection status can be referred in an API response tag
reviewer_action.
Recapture-pending
When this status is shown
The reviewer makes a request for documents to be recaptured
What do you infer?
- Users can be notified of the recapture process.
- The capture link can be resent to the users.
Cancelled
When this status is shown
The reviewer cancels the review request from the dashboard.
What do you infer?
N/A
Failed
When this status is shown
In case of
1. System failure (e.g.hardware failure or OS crash)
2. Capture link has expired,
3. Artifacts captured during the create profile stage are invalid.
What do you infer?
N/A
Purged
When this status is shown
After all relevant data for the user has been downloaded at the client server.
What do you infer?
User’s PII data has been deleted from IDfy’s servers.

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