Following is the list of operations that are out of scope of the current API integration solution:
IDfy provides a simple API to create a customer profile that will return alike for your end customer. For a seamless customer experience, render the link returned in the API response either as a review on your application, or you can redirect the user to the provided link. Once the user completes the IDfy leg of his/her journey, they can be redirected back to your platform. Our links cannot be rendered or embedded directly in an I-Frame within your website.
Any data about the video call details including profile status will be provided in this way only. Any change in the mechanism of transfer of format of the data will require custom adapter development for transferring data, and is not included in the standard setup support process. If you need this, please fill in the Custom Requests form and we will get back to you.
The IDfy platform does not support Single File Transfer Protocol (SFTP)
The best experience for the IDfy agent portal, performing video calls and reviewing profiles etc is rendered when they are using desktops and laptops. We recommend agents use the latest version of Google Chrome. Please ensure you are using Chrome 92.0.4515.131 or higher.
We do not store end-user data beyond our standard purging policy unless mutually agreed in writing. If you need us to store data on your behalf, please speak with our Sales team
IDfy provides a web-based customer journey across multiple devices and browsers, and as such our product is Operating System agnostic. We do not offer an SDK for Android or iOS or any other platform.
IDfy does not have the facility to call your APIs while the end-user is on our platform. As such, any internal verification checks need to be completed before or after directing the customer to the IDfy journey.
We have provided a set of standard features of our product offerings. If you need anything beyond these, please get in touch with your integration SPOC for such requirements and we’ll get back to you.
Under TRAI guidelines, IDfy systems cannot integrate with external communications engines. If our communication engine is being used for triggering SMS, the SMS will go from IDfy’s domain. If you wish to send SMS from your domain, we can inform you of any changes in the status of your customer’s journey via a webhook, which can be used as a trigger for sending further communication.
To provide control for creating, deleting, and managing users and roles, we have a user access management portal where you can manage the roles of your agents. The UAM module is an independent, premium offering and if you would like to enable that for your account, please speak with your Sales representative.