We are the 
match if you…
Have experience in
- Customer Service Support
- Business Performance Management
- Result Orientation
- Collaborative Team Leadership
- Clear Communication
Here’s what your day would look like…
- Monitor the team’s performance and quality through dashboards
- Bring the team to meet targets and report transparent achievements and miss out to the management on a regular basis
- Present data and conduct analysis in order to facilitate decision making at the team level
- Identify the training needs of the team members in order to perform better qualitatively and quantitatively. Conduct regular assessment and feedback sessions with team members individually and collectively
- Handle clients escalations by conducting RCA and provide accurate data in order to explain the issues with transparency. Come up with suggestions in order to fix the issues
- Monitor assigned Client health in order to anticipate drop in volumes, monitor account health metrics, drop in quality and reach out to the client proactively through reviews and meetings
- Represent the customer success team in cross–functional meetings with Product and sales in order to push customer requests and follow up on its development Strengthen the client relationship by asking for regular feedback and overall level of satisfaction
- Collect and analyze CSAT and NPS data
