Our solution provides the smoothest customer
onboarding experience to help you convert more customers in the shortest
possible time.
IDfy’s Video KYC comes in two modes –
agent-assisted and self-serve. The solution is compliant with all major
regulators including RBI, SEBI, and IRDAI.
How we help convert more
customers than anybody else
Pre-call checks
IDfy’s Video KYC has built-in checks before the
video call. Checking for network, camera, and microphone access increases the
chances of a successful call on the first attempt.
On-call features
IDfy’s VKYC is designed to work even on low
bandwidth. It allows text conversations between agents and customers. Has
built-in reconnect features in cases of disconnection and auto-saves data for
the next sessions.
Post-call features
Intelligent Reviewer Allocation assigns cases to the
right reviewer based on language, product, and location. All information is
available to the reviewer within 30 seconds of the call to ensure the most
efficient review process.
What makes IDfy’s Video KYC
customer-friendly
How IDfy helps you offer the best Video KYC service to your customers
Real-time dashboards
Real-time monitoring of call centre
operations and access to key metrics for problem diagnosis
Customer empowerment
End-customers can reconnect, schedule
calls, and select language and product preferences
Agent empowerment
Agents can fix things on-the-fly with
features like reconnect, text chat with customers, and data editing
User Access Management
Create agent profiles, roles, and
skills to to run operations efficiently
What makes IDfy’s Video KYC
enterprise-friendly
What makes IDfy’s Video KYC the best option for large enterprises
Flexibility
Single integration for different
journeys based on risk profile, customer type, region etc.
Auto scalability
IDfy’s VKYC platform automatically
scales up or down infrastructure availability to handle sudden spikes in
customer volume
Data security
Meets security expectations as per
RBI guidelines - encrypting of data, purging of data, modes are available
for enabling these
Cloud-agnostic
IDfy’s VKYC is available on GCP, AWS,
and Azure
The best in business trust us
with their Video KYC
3 reasons why you need IDfy’s
Video KYC
1.Convert more
customers
90% customer conversions
Customer empowerment tools
Low bandwidth connectivity
Intelligent call routing
2. Continuously
improve operational efficiency
Live dashboard monitoring
Problem diagnostics and
troubleshooting
2. Stay
compliant and audit-ready
Meets all compliance requirements
Customisable for different regulatory
authorities
All records maintained and stored for
audit
Here’s the Ultimate Guide to
90%+
Conversions with Video KYC