We are the 
match if you…
Are a graduate with a minimum of 3+ years of technical product support experience with following skills:
- Clear logical thinking and communication, and ability to keep calm in high–pressure situations
- An ability to “understand” data and analyze logs to help investigate production issues and incidents
- Handson experience of SQL (Familiarity with any database technology is a plus) Ability to create / read dashboards (Familiarity with any visualization tool) Knowledge of Scripting language like Node Js/Ruby on Rails/Javascript/ Python Hands on experience on logs monitoring tool (Kibana, Datadog preferred). Good understanding and experience on alerting and monitoring. Experience on Cloud based applications is plus (GCP/ AWS)
- Hands–on experience in APIs.
- Above all, a willingness to learn and implement what you learn.
Here’s what your day would look like…
- Defining monitoring events for IDfy’s services and setting up the corresponding alerts
- Responding to alerts, with triaging, investigating and resolving resolution of issues
- Learning about various IDfy applications and understanding the events emitted Creating analytical dashboards for service performance and usage monitoring Responding to incidents and customer tickets in a timely manner Occasionally running service recovery scripts
- Helping improve the IDfy Platform by providing insights based on investigations and root cause analysis.
