Blog Overview Real Customer: Rebecca Dias

Real Customer: Rebecca Dias

Real Customer: Rebecca Dias

Rebecca Dias works and lives on the Andaman Islands, an archipelago in the northeastern Indian Ocean. In the year 2020, in the middle of the pandemic, Rebecca needed to quickly open a Bank account in order to transfer money to her extended family on Mainland India.

She applied online at several Banks. India’s largest Private Bank was the first to respond.

She received a link from the Bank that connected her to a Bank’s agent over a video call. The agent captured screenshots of her documents, took her picture, ran real-time checks on her IDs, captured her location, and completed her onboarding. All over a 4-minute video call that happened on IDfy’s Video KYC platform.

Rebecca received access to her new Bank account in a couple of days. Her problem…solved!

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