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ANNEXURE A: SOW BGV

SCHEDULE A

GENERAL TERMS AND CONDITIONS

1. IDfy shall commence provision of the Services in respect of any Verification Subject upon:


1.1 receipt of written instruction to do so from You and completion by a Verification Subject of the requirements on the IDfy website located at www.idfy.com for initiation of Services; and


1.2 receipt from You of all consents, authorisations, permissions, Supporting Documents, and information described in Annexure ‘A’ in respect of that Verification Subject, which You confirm are  (i) in the form and manner prescribed by IDfy, and  (ii) complete in all respects OR that Verification Subject providing the necessary consents, authorisations, permissions, Supporting Documents, and information to IDfy for the performance of the Services as described on IDfy’s website, at idfy.com, and that such Verification Subject confirms are (i) in the form and manner prescribed on such website, and (ii) complete in all respects.


2. The turn-around-time (“TAT”) for the provision of any of the Services in respect of a Verification Subject as described in Annexure ‘A’ shall commence only upon receipt by IDfy of the consents, authorisations, permissions, Supporting Documents, and information, as described in Clause 3.1.


3. IDfy may require either (i) additional details and documents in respect of any Verification Subject in the course of providing the Services, or (ii) details, documents, or information that may be missing from the consents, authorisations, permissions, Supporting Documents, and information provided by or in respect of any Verification Subject prior to the commencement of Services in respect of such Verification Subject. In such events, IDfy shall notify You / Verification Subject of such a requirement (such notification hereinafter referred to as an “Insufficiency”). An Insufficiency must be fulfilled, that is, any additional or missing details, documents, and information specified by IDfy in such Insufficiency must be provided to IDfy, within 10 (ten) business days of IDfy bringing such Insufficiency to Your/ Verification Subject’s notice. IDfy reserves the right to close the Report (as that term is defined in Annexure ‘A’ to this Agreement) in respect of that Verification Subject and mark it as ‘Amber’ (as described in Annexure ‘A’ to this Agreement). Provided further that the TAT in respect of any Services in relation to which an Insufficiency has been raised by IDfy shall commence only upon the provision of the necessary details, documents, or information that IDfy may indicate in its communication of such Insufficiency to You.


4. You understand and agree that the provision of Services by IDfy shall be based upon the consents, authorisations, permissions, Supporting Documents, and information provided to IDfy in relation to any Verification Subject, and that IDfy shall not be responsible or liable in any manner for any inaccuracy, incompleteness, or insufficiency in any Final Report in relation to any Verification Subject that is based upon, or has resulted from, IDfy’s providing the Services on the basis of the consents, authorisations, permissions, Supporting Documents, and information provided to IDfy in relation to that Verification Subject in accordance with the terms hereof.


5. All requests for the use of the Services in relation to any Verification Subject are subject to acceptance by IDfy, and IDfy retains the right to reject any request for Services in relation to any Verification Subject, that does not comply with the terms hereof, and with the Terms of Use of the IDfy website, located at www.idfy.com


6. You understand and agree that IDfy may, in the course of providing the Services, employ the services of various agents and sub-contractors, and that You do not have, nor shall it, at any time raise, any objection to the use of such agents or sub-contractors by IDfy, provided that IDfy shall ensure that such agents and sub-contractors are bound by terms of confidentiality and data protection that are at least as onerous as the ones set out in this Agreement.

 

7. You understand and agree that IDfy may access or employ various third-party applications, programs, databases, and services (collectively, “Third-Party Services”) and application programming interfaces (“APIs”) provided by such third-party services to provide the Services to You. Notwithstanding anything in this Agreement, the Parties agree that IDfy’s provision of the Services to You under this Agreement is subject to the availability of such Third-Party Services and such Third-Party Service APIs, and that IDfy (a) shall be in no event liable or responsible in any manner whatsoever for any liability or action arising as a result of, or in relation to, the unavailability, inaccessibility, inefficiency in performance, or inaccuracy of results  obtained from, such Third-Party Services and such Third-Party APIs, and (b) nor shall IDfy be held to be in default of any of its obligations or responsibilities under this Agreement arising out of such unavailability, inaccessibility, inefficiency in performance, or inaccuracy of results  obtained from, such Third-Party Services and such Third-Party APIs, whether by way of exceeding the TAT in relation to any particular instance of a Service, or any inaccuracy in any written report or information provided by IDfy to You, or any other component of any instance of a Service, or otherwise.


8. IDfy shall, upon completion of the Services in relation to a Verification Subject, submit a collated concise ‘Final Report’ in the manner set out in Annexure ‘A’, documenting the process followed for the Services in relation to such Verification Subject, responses received, and IDfy’s good faith summary conclusions therefrom (a “Final Report”).


9. Data Retention and Purge Policy: Data destruction ensures that IDfy manages the data it controls and processes it in an efficient and responsible manner. When the retention period of one (1) year (“Retention Period”) for the data as per the effective date expires, IDfy will actively purge the data. If the Client believes that there exists a legitimate business reason why certain data should not be destroyed at the end of a Retention Period, upon Client’s request, IDfy can retain the data for an additional period of two (2) years on chargeable basis. Notwithstanding the above, if the Client wants to IDfy to purge the data before the Retention Period, the Client will make a written request to IDfy.

SCHEDULE B

DESCRIPTION OF SERVICES AND COMMERCIAL TERMS

IDfy shall provide the Services described herein to You, subject to the terms and conditions set out herein, as well as in the Agreement of which this Annexure forms a part.

 

Part ‘A’: Reports

 

1. IDfy shall, in accordance with Clause 3.8 of the Agreement, provide a Final Report or a Supplementary Verification Report, which may include the following particulars:

 

  • Soft copy of Report will be mailed on registered E-Mail ID.
  •  Terms that may be used in the Report, such as ‘Clear’, ‘Major Discrepancy’, ‘Minor Discrepancy’, ‘Unable to verify’, Additional Information Required’, etc. as they apply in the context of the Services being provided.
  • A classification of either ‘Red’, ‘Amber’, or ‘Green’, in accordance with the following parameters:
Classification/ Colour Status Description
Red Discrepancy Clearly evidenced violation has occurred where there is no possibility of passing on the benefit of doubt to the Verification Subject concerned. This decision shall be taken by You, depending on the severity of the violation and its repercussions.
Amber Review A report classified as ‘Amber’ indicates that the case is not completely verified – either for want of sufficient data or lack of response from the verifying authority.
Green Clear Means there is no cognizable violation observed.

 

2. Notwithstanding anything set out in the Agreement or in this Annexure, the Parties agree that You shall be liable to pay to IDfy, and IDfy shall be liable to claim and receive from You, the Fee in respect of all Services in relation to a Verification Subject, upon submission of the Final Report in relation to that Verification Subject. It is hereby clarified that such obligation upon the part of You to pay the Fee shall be in relation to all Services, regardless of any Service not having been completed at the time of submission of the Final Report for any reason, including, without limitation, an unresolved Insufficiency.

Part ‘B’: Description of Services  

1. Background Verification and Onboarding

 
Sr.No. Item Description / Details
1. Receipt of consents, authorisations, permissions, Supporting Documents, and information You shall provide the following to IDfy in the form and manner described herein, in respect of each Verification Subject prior to, or simultaneously with, raising a request for Services in relation to such Verification Subject:

  • The Supporting Documents and information listed in Schedule ‘C’ hereto

  OR

You shall provide a ‘Client Authorisation and Covering Letter’ in the form set out in Schedule ‘A’ and a ‘Candidate Authorisation Letter’ in the form set out in Schedule ‘B’ hereto to IDfy, in respect of each Verification Subject prior to, or simultaneously with, raising a request for Services in relation to such Verification Subject; furthermore, You shall procure and ensure that each Verification Subject provides the following to IDfy, through its website at www.idfy.com:

  • The Supporting Documents and information listed in Schedule ‘C’ hereto
2. IDfy Tasks and Activities Scope of Work is as mentioned below in Schedule D.
3. Turn-Around- Time (“TAT”) IDfy shall, in respect of each Verification Subject, complete the tasks and activities described under Serial No. 2 to this table, and provide You the Final Report in the manner described in Part ‘A’ of this Annexure, within median TAT of 14 working days of receipt by IDfy of all consents, authorisations, permissions, Supporting Documents, and information described herein in respect of such Verification Subject; provided for the sake of clarity that where IDfy has raised an Insufficiency (as that term is described in the Agreement), the calculation of the period of 14 working days mentioned herein shall commence only upon receipt by IDfy of a complete set of the consents, authorisations,permissions, Supporting Documents, and information mentioned in such Insufficiency.
4. Fee You shall pay IDfy a Fee in respect of each instance of provision of the Background Verification Service for each Verification Subject, on the terms and conditions described in this Agreement.

SCHEDULE C

AUTHORISATION LETTER BY YOU

This Letter of Authorisation (“this LoA”) has been issued by You to Baldor Technologies Private Limited (“IDfy”) and is further to the Master Services Agreement executed by both parties (“the Agreement”). Capitalised terms used, but not defined herein, shall have the meaning ascribed to them in the Agreement.

 

You hereby represent and warrant that it has received the consent of all Verification Subjects in relation to whom You have requested, or shall request, IDfy to provide the Services in the manner and for the purpose set out in the Agreement. You further represent and warrant that the provision of such Services by IDfy shall not violate the proprietary or personal rights of any such Verification Subject.

 

You agree that it shall defend, indemnify, and hold harmless IDfy, its directors, employees, and agents from and against any and all losses, claims, damages, costs (including reasonable attorneys’ fees or legal costs), charges, expenses, liabilities, demands, proceedings and actions or any other liability of any nature whatsoever that IDfy may sustain or incur or which may be brought or established against it by any person, authority or otherwise in relation to the authorisation under this LoA.

SCHEDULE D

SAMPLE FORM OF CANDIDATE AUTHORISATION LETTER

Letter of Authorization

 

To whom it may concern:


I understand that the information provided by me may be used by You. (organization / employer) or any third-party agency appointed by the organisation to verify and validate the information I have provided including my employment, my personal background, professional standing, work history and qualifications etc.

 

I understand that the organisation or the third-party agency appointed by the organisation may obtain information it deems appropriate from various sources including, but not limited to current and past employers, criminal conviction records, university / school / college records, professional and personal references and other verifying sources / authorities.

 

I authorise, without reservation, any individual, corporation or other private or public entity to furnish the organization or the third-party agency appointed by the organization, all information about me.

 

I unconditionally release and hold harmless any individual, corporation, or private or public entity from any and all causes of action that might arise from furnishing to the organisation or the third-party agency appointed by the organisation, that they may request pursuant to this release.

 

This authorisation and release, in original, faxed or photocopied form, shall be valid for this and any future references.

Signature
Name (In Block Letters)
Date

SCHEDULE E

SUPPORTING DOCUMENTS AND INFORMATION

1. For address check:


1.1 Passport
1.2 Aadhaar card
1.3 Voter I.D.
1.4 Ration Card
1.5 Utility Bill

 

2. For Identity Check


PAN card


3. For International Database check


We require Full Name of the candidate, Fathers full name, Date of Birth and Exact Postal address
to conduct this check.


4. For Drivers License check (Online):


Driver’s License


5. For Police verification through Law firm:

 
We require Full Name of the candidate, Fathers full name, Date of Birth and Exact Postal address
to conduct this check.


6. For Criminal Court record check: 


We require Full Name of the candidate, Fathers full name, Date of Birth and Postal address to
conduct this check.


7. For Transaction Intelligence Platform :  


We require a Valid Bank Account statement PDF for a minimum of past 1 year window from the
current date.

SCHEDULE F

PAYMENT TERMS

TERMS AND CONDITIONS

 

1. Fees payable to verifying authorities / source: Fees charged by professional organizations, universities and all other verifying authorities whether for India or overseas verifications, are payable in addition to service fees charged by IDfy and no prior approval is required from You for the same except in cases where such fees exceed INR 3000 (three thousand Indian Rupees) per verification / check.


2. Parties agree that it is not administratively feasible to provide documentation of fees paid to professional organizations, universities and any other verifying authorities along with monthly invoices and no payments will be withheld on account of this.


3. Fees for overseas verification: IDfy will take approval from client on case-to-case basis before initiating overseas verification.


4. Any cancellation within 24 hours (1 Working Day) of receipt of the service request by IDfy shall not be charged. Cancellations received beyond 24 hours (1 Working Day) will be subject to 100% of the applicable fee


5. All re-initiation and re-verification requests received from You for Services already completed shall be treated as a new service request and IDfy shall charge the applicable fee for such request. You acknowledge that the responsibility of ensuring that no duplicate service requests are submitted to IDfy rests with You. IDfy shall not be responsible for the same, and if processed, shall charge the applicable fee


6. IDfy shall raise an invoice every month for the Fees applicable in respect of the Services provided in the previous calendar month.


7. Upon such raising of the invoice, You shall raise a dispute, if any, in relation to the invoice, within 7 (seven) days of the date of such invoice; in the event You do not raise a dispute in relation to an invoice within the aforesaid period the invoice shall be treated as undisputed and become duly payable as per the “Credit Period” defined hereunder.


8. “Credit Period” shall mean 30 days from the date of sharing the invoice.

 

9. IDfy shall raise invoices in a timely manner capturing all necessary details (including the GSTIN) under Applicable Law for the Services. IDfy shall raise and provide invoices to You in soft copy form and via email, with an electronic signature (which the Parties agree shall have the same effect as a physical signature), affixed to such invoices. No invoices raised in accordance with the provisions of this Clause would be modified under any circumstances. Any adjustment to invoices may only be by way of issue of credit note/ debit note as the case may be, and at IDfy’s discretion.


10. A delay on IDfy’s part to raise an invoice shall not affect Your liability to pay the Fees. All payments shall be subject to tax deductions as required under Applicable Law. You shall be liable to pay taxes that are now or may in the future become applicable to any Fee payment under this Agreement.


11. A delay on Your part to discharge the invoices shall entitle IDfy to levy a penalty of 18% p.a. on any invoices that remain unpaid beyond the Credit Period.