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IDfy’s Video PD (Personal Discussion)
Cutting Costs, Not Quality: Video PD for Quick and Trustworthy Digital Loan Verifications
Tired of the high costs of physical loan verifications? Or frustrated with the lengthy turnaround time for case closures?
IDfy’s Video PD is the solution for you!
With just one live video call, the credit manager can gather all the necessary loan documents and verify the loan quickly. If additional calls are needed, the customer’s documents and information can easily be collected and stored on the portal. Credit managers can quickly pick up where they left off without customers having to repeat themselves, thus saving time, effort, and cost!
The best in business trust us with their KYC
3 reasons why you need IDfy’s KYC verification
Lower cost, Lower TAT
Video PD eliminates the need for multiple physical visits, so credit managers can swiftly complete verifications within minutes, without compromising on reliability.
Cater to any kind of loan application
Whether it’s an agricultural loan, business loan, personal loan, commercial loan, or anything else, with Video PD, you can customize the loan journey for your customers.
Save hours by auto-uploading documents.
IDfy’s range of APIs ensures that you can perform easy integrations all under one umbrella.
100 + APIs are available to ensure reliable verifications
With pre-integrated APIs, numerous checks can be performed, reducing the need for extensive back-office work after document collection.
Expand your reach to tier 2, 3, and 4 towns
Credit Managers can now cater to a larger audience through online calls, thereby providing their services to Tier 2 and Tier 3 customers.
Take loan recommendation decisions in seconds instead of hours
Video PD provides customized reports with the complete audit trail on its dashboard for progress tracking. With this, credit managers can assess the status of PD calls and close cases faster.
Here’s how it works
Step 1 - Video PD link generated
After the list of customers is uploaded on the portal, their profiles are created. A unique video link is generated for each customer and sent to them.
Step 2: Location check conducted automatically
A location check is automatically conducted in the platform to validate the exact address of your customer in real-time.
Step 3: Notes can be used to document unstructured discussions.
When it comes to loan applications, each applicant’s journey may involve standardized steps like verifying their identity and address. However, a notes section is also available to record any unstructured conversations. Live images of the property’s interiors, such as the name board, inventory, as well as documents like POA can be captured. Questions can be asked about the business, such as who’s involved and the expected turnover. In the event of a drop-off, our system saves all the data collected.
Step 4: Review the customer profile
After the call ends, the credit manager can review the profile. Based on the conversation, they can choose to mark the profile as ‘Recommend’ or ‘Don’t Recommend’ or mark it as ‘Save and Continue’ while stating the reason for advancing the loan application
Step 5: Keep a record of all conversations in one place
No matter how many video calls the credit manager has with the customer, each customer’s profile will have a record of all the images, documents, and notes from every call.
The portal will show the profile status as ‘In progress,’ ‘Accepted,’ or ‘Rejected.’ If a customer does not finish their PD for an extended period, the credit manager can still make the final decision from the portal, either by accepting or rejecting the application.
