Rethinking trust
for India’s networked digital economy
In 2025, we verified ~5 Mn people.6% returned a fraud signal.But 94% didn’t.What happens when the risk changes
after they’re onboarded?The Trust LENS explores what trust needs to look like when people, roles and relationships keep changing.
What’s inside the Trust LENS?
The paper explores how changes across India’s e-commerce, logistics and mobility ecosystems are reshaping the way organisations assess trust and risk.
Where fraud is showing up
See how risk varies across delivery partners, truck drivers and dark-store workers.
Why the traditional trust model is changing
Understand how multi-homing and distributed workforces are changing the way organisations need to assess risk.
A new framework for trust
Explore the two dimensions behind the Trust LENS: scope and assessment cadence.
The value of earlier intervention
Examine the business implications of identifying risk before it becomes an incident.
Assess your own trust model
Five questions to help you assess whether your current trust model is built for today’s workforce.
The question is no longer:
“Were they safe when we onboarded them?”
It is:
“Can we know when that changes?”
The Trust LENS is a framework for thinking about trust when onboarding is only the beginning.